Terms & Conditions

Our Process

Initial Consultation

Our first 15 minute consultation is complimentary. In a second one hour meeting we discuss your business goals, and establish some key objectives and solutions that will help you achieve these. We charge a one-off fee for the initial meeting with a strategist and/or digital marketer, and this will be deducted from your plan if you proceed with DigiMed.

Proposal

Here we present a quote/summary and you choose the “package” you would like.

Research, Concept Development & Initial Feedback

We’ll get to work researching your industry and providing marketing strategy. From here, we create collateral crafted for your project. This may include banners, website, video scripts, short videos, customer e-newsletters, press releases. You’ll have the opportunity to provide feedback at multiple stages.

Information And Planning

To ensure best outcomes at least cost to you, we like to gather all the information for your project before we begin. This includes key contacts in your business (you, practice manager, nurse), your logo (if you have one), doctor profile/CV. We will send you a one-page template to fill in.

Service Agreement

1. Responsibilities

By engaging the services of DigiMed Australia, you confirm that you have the legal authority to enter into this contractual agreement on behalf of your company and agree to our terms of service. You agree to provide us with all necessary materials required to complete the project. You also agree to supply all materials, review all work, provide feedback, sign-off approval and payment in a timely manner. Both you and DigiMed Australia are bound by any deadlines that are agreed upon, whether verbal and written. Whilst we will endeavour to meet all agreed deadlines, we may not be able to meet these deadlines if you are late in supplying materials or have not signed off on work in a timely manner at any stage. Sometimes, unanticipated delays may occur due to illness or emergencies on either side. We will maintain regular contact with you throughout the creative process to review progress and discuss if changes are needed.

2. Our Services

Design services include logos, business cards, letterheads and other corporate stationery items as well as general flyers, e-newsletters, referrer newsletters, event flyers, brochures, booklets, reports, posters, and printed banners.

Web design services unless specified in contract exclude the following:

• Logo Design (except for Branding/Corporate Identities)
• Copywriting
• Stock Photography Licensing
• Font Licensing
• Commercial Printing
• Search Engine Optimisation ongoing
• Domain Name Registration, Web & Email Hosting and SSL Certificates
• Ongoing Maintenance and Updates

We will supply website copy for all your pages for your review and comment in Google Drive within 7-14 days after initial payment. Another copy review opportunity will be provided the following week in a 1-1.5 hour phone meeting. It is important to sign off copy before design commences, as text changes are easy but major text changes are much more time consuming once designers are engaged. We will also supply banner designs for your website. To help ensure our banners are to your satisfaction, please choose three examples of images you like from Adobe Stock Images and we will purchase on your behalf. If you do not send these, we will choose our own images. Alternatively, we can shoot photography and video for you, for a a premium patient experience. Just as an image of your favourite hairstyle can inspire your hairdresser, the more information we have to create your “vision” the better the experience will be for both parties. This is also often considerably more cost effective. These examples should be attached with the form you fill out before the build. Please note New Doctor websites logos are based on stock imagery only with minor colour and style changes, not major redraws. Once a concept logo or banner has been selected, there are two rounds of revisions included before hourly rates apply. A single revision round is defined by the following process:

1. A design draft is presented to the client for review.
2. The client is asked to provide feedback on the supplied design draft.
3. All feedback is taken on board and a new version of the design draft is generated.
4. This round of revision is now complete.

Once you have had one round of included revisions at every stage (copy revision, logo revision, banner revision), hourly fees apply. Once a website is at design stage, text changes only are permitted or minor changes, not major redesign unless billed. Once a website is designed, you will also have two rounds of changes with digital designer. Any further “rounds” will be billed hourly. The same process applies for video. Two rounds of revisions only, with further charges billed hourly. Typos, captions, spacing, orphan words, and spelling errors at our end will be corrected for free during any stage of these rounds.

Additional work that is not included in original “scope” is billable at our standard hourly rates below.

DigiMed Australia considers a project inactive after one calendar week of client unresponsiveness via the supplied contact information. We will automatically charge $100.00 per week late fee for inactive projects in your next invoice. Projects prolonged by the client for more than three weeks, including failure to supply feedback or make payments, will be considered inactive and billed for all work to date.

All supplied pricing on our design services excludes printing costs and other finishing services including but not limited to digital or offset printing, mounting, laminating, binding and guillotining/trimming. Coordination of printing and finishing services through our trade channels is available and requires upfront payment.

Annual clients may be asked to pay a small fee to optimise their website for speed.

DigiMed will, to the best of its ability, optimise the Client’s website with appropriate titles, keywords, descriptions and text in the initial SEC set up included in all our web packages. All DigiMed websites include SEO on page and off page in the initial SEO set up. Most sites gain good SEO traction within three months from the initial set up. However, websites are like cars and must be maintained, and the number of links and success of your business ranking will depend on maintaining your SEO after the build. We suggest a minimum quarterly SEO and AI updates for new doctors, and monthly for areas of high competition. Ongoing SEO payments should commence six weeks AFTER the go live of the website to maintain traction. DigiMed will, to the best of its ability, optimise the client’s site but does not guarantee the page number or page position they will be ranked on, due to ongoing changes in the search engine algorithms. DigiMed will, to the best of its ability, optimise and start the clients SEM Ads (Search engine marketing), PPC Marketing, Facebook Boost Posts, Facebook Lead Ads, Online Paid Marketing and other Social Media Advertisement options, such as Facebook, Twitter, YouTube, LinkedIn if engaged to do. But we cannot guarantee the number of leads, clicks or engagement of these advertisements. The client takes full responsibility of their accounts and ad spend each month and will carefully review to ensure that all advertisements are correct.

3. Payments

Except where fixed pricing is indicated, the following rates apply for ongoing work.

Please note all prices exclude GST.

• Design: $150/hour, junior $80/hour
• Copy/Strategy/Content: $150.00/hour (Jane), $120/hour sub-editor
• Photography/Videography: $110.00/hour (after the first half-day); Amateur $70/hour
• SEO and AI: $120.00/hour
• Social Media: See pricing packages or ask us.

Standard Payment Terms

Payment of invoices is subject to the following terms: a) Annual packages will be deducted on an agreed monthly date. If you include video in your package, we will require the first three months in advance to cover our suppliers (videographer, photographer, designer, SEO set up), and the remaining package is paid over 9 months. Larger website builds must also be paid with the first three months in advance.